Standard packing and handling times are between 1-3 Business days and from there, standard shipping times from Brisbane. During peak season, big sales (like 20-30% off) and special occasions such as Christmas and Fathers day there will be delays in shipping and we reserve the right to exceed the above guidelines on occasion.
For express post shipping times please see the Australia Post website for more details.
Once an order has been dispatched, it is in the hands of Australia Post and we will not be held responsible for any items that go missing and can not provide any discounts on new products that must be purchased to replace the missing items. Please call Australia Post if there are any issues with the delivery of your order.
Our contract ends once the order has been collected by Australia Post.
Free shipping for all orders over $50
For more information on our shipping policy, please click on the following link.
https://tacticaledge.com.au/pages/shipping-policy
For more information on our refund policy, please click on the following link.
https://tacticaledge.com.au/pages/refund-policy
Charging Batteries
Do not leave batteries unattended whilst charging and take off charge when they have completed charging.
When charging the batteries, we recommend charging them between 1-4 hours.
When they are charging the light/s will flash and once it is fully charged, the light/s will turn a solid red or green.
Also once you start to hear the battery getting flat, please recharge it as running it flat can damage the cells.
Soaking & Storage of Gels
When soaking the gels, they need to be soaked fully submerged in water from the tap for a minimum of 5-6 hours.
Once they have fully grown you can leave them in the water and keep them in or out of the refrigerator.
When you are ready to use them just drain of any excess water with a strainer before you feed them into the mag but do not dry them as they need to be lubricated to work properly.
You can store gel balls in a bucket of water with a lid for up to 3 months before they start to go super soft. We recommend if you do this to change the water every couple of weeks.