Shipping policy

Our shipping policy applies Australia Wide. Some states have certain restrictions on our product types and we have applied these to the products to the best of our knowledge. 

State Shipping Laws on Blasters

Please research and follow the advice of your states regulations on Gel Blasters before making a purchase. Unfortunately, we are not liable for any confiscated goods or damages in transport as a result of not heeding these laws.

South Australia Shipping Policy

Gel Blasters are regarded as a Category A paintball firearm. We are unable to ship Gel Blasters at this stage to South Australia. A system is being developed as per SAPOL's requirements that will allow us to sell blasters to South Australia regulations. Other products (Accessories, Clothing etc.) are available to ship to South Australia with no changes to the remaining policy. If you hold a license capable of holding a Category A paintball firearm, please contact info@tacticaledge.com.au and arrangements for custom can be made.

Western Australia Shipping Policy

Gel Blasters are classified as a 'prohibited weapon' by the Honourable Paul Papalia on the 3/7/2021. We are unable to ship Gel Blasters to Western Australia at this point in time. We apologise for the inconvenience. All non-gel blaster products will be available for sale as per the rest of our shipping policy.

Standard Shipping

Please allow 1-3 business days for handling time and processing of orders. During peak season, we will require additional processing time. 

Standard shipping includes all products excluding Oversized and Hazardous goods which will incur a shipping fee depending on the state / territory. 

Standard Shipping Times from Brisbane to;

  • Western Australia: 5-6 Business Days
  • South Australia: 5-6 Business Days
  • New South Wales: 4 Business Days
  • Brisbane: 2 Business Days
  • Northern Territory: 5-6 Business Days

Hazardous Goods

Purchasing a hazardous product will be incur a flat fee of $35 this will be added. This is due to extra surcharges due to shipping dangerous products. 

• All orders with hazardous products are processed within 2-5 business days.
• Hazardous products orders are only shipped on a standed delivery service only. 
• All Hazardous Products are unable to be returned via a shipping method and are excluded from our return policy.
• Items are permitted for a in-store return only if the item is returned in a new, unopened and original condition.

Backorders

Please allow 4-6 business days for processing and handling of any backorder products. During peak season and sales, we ask for some additional processing and handling times as we catch up with our orders. We reserve the right to exceed these conditions under certain circumstances.


Customer Service will be in contact with you if there are any issues or longer processing times with the backordered products.

Oversized Products

The shipping fee will be calculated at checkout.

Express Shipping

The shipping fee will be calculated at checkout.

Tracking

Tracking information should be sent within 24-48 hours of the parcel being processed through our system. If you require more tracking information, please contact us at info@tacticaledge.com.au with your order number and details and we will be happy to help.

Changes to Shipping

Please ensure your shipping information including your delivery address is correct before checkout. We are unable to change delivery address once the order has been processed and sent via Australia Post.

Shipping Liability

Once an order has been dispatched, it is in the hands of Australia Post and we will not be held responsible for any items that go missing. If you require help with locating a missing order, please use Australia's Post missing item page.