Preorder & Lay-Buy Policy
Please read the below Terms & Conditions regarding Pre-Orders. By ordering a pre-order you agree & understand the T&C's below -
Terms & Conditions
BY PREORDERING ANY SELECTED PRE-ORDER PRODUCT YOU AGREE AND ACKNOWLEDGE THE FOLLOWING TERMS AND CONDITIONS OF SALE:
1. This item is not yet landed in Australia, and is currently being manufactured. The order is scheduled to be shipped and Tactical Edge will get all Pre-Orders out as soon as they are able to.
2. The number of 'in stock' items indicates the pre-order slots for this model. It is not representative of current product levels in store.
3. You agree and acknowledge that the timeline for arrival of this product is fluid, and while every effort will be made to speed the process along, there may be delays due to both COVID19, customs & QC processes.
4. If selecting Pick-Up for a Pre-Order from the Brisbane Store - Our system will state you can collect in 24 hours - This is NOT the case with Pre-Order products as they have not yet landed.
6. Shelf stock will be made available before all the orders will be shipped out. Making a Pre-Order secures you the product selected, not guarantees you will receive it before everyone else.
7. Please note that NO discount codes, vouchers or Tactical Edge Loyalty Points can be used for Pre-Ordered items.
Please note that supply quantity is subject to change without notice by the manufacturer/supplier. In such instances, your order quantity may be reduced or canceled in entirety. If this occurs a full refund will be provided.
Pre-Order secures a product - it does not guarantee you will receive your order/s before stock is released online or in stores.
Refunds will not be given for change of mind, or delays in shipping, for pre-order items. We will refund in full, in case of unavailability or cancellation of the model.
- Pre-Orders are paid in full at time of purchase, if we elect to permit a change of mind refund, then a 25% of the total item value will be used as the cancellation fee.
- A cancellation fee will not apply if the cancellation is not due to the customer.
- 3 days grace period: If you disagree with the terms of this agreement or changed your mind, then you may cancel your order without penalty if it is within 3 days of placing it. Your money will be refunded in full within 2-5 business days.
- To cancel an preorder, please submit a request via our email or contact us form.
Please note that pre-order dates are estimates only and subject to change. These estimates are based on the best information that we have available at the time. These changes are beyond our control and due to the discretion of our distributors and the manufacturers.
Our release date might differ to the release date from the manufacturer’s website, please consider shipping duration for the products to arrive at our warehouse.
Please note, that by ordering on pre-order does not mean you will receive your order order/s before the product is released online or in our stores. It just secures you a unit and the price we set prior to product arrival.
Change In Price
If the pre-order item price increases on arrival, we will still honor the price at the time you made your purchase regardless of whether you paid in full or a deposit to secure the piece.
However, we do, from time to time, need to increase prices on arrival and those that have not pre-ordered the piece will be subject to that new price when it is made “In Stock” on the website.
Credit card companies submitting a dispute, or charge back, to Tactical Edge Hobbies for any Non-refundable deposit, cancellation fees, or back charged customs duties will be given a copy of our terms and conditions, and we will dispute any chargebacks for change of mind refunds.
Tactical Edge provides a Lay-buy option to let you pay the items off over 2 months.
Once the order has been paid in full, it will then be dispatched.
All LAY-BUY payments are automatically setup in PayPal.
No ongoing costs - only a once-off admin fee.
See Below for admin fee breakdown:
1.9% for orders over $300
2.9% for orders $200 to $300
3.9% for orders $100 to $200
4.9% for orders up to $100
Lay-buy installment payments are auto-paid from your linked card in your PayPal setup