Shipping policy
Our shipping policy applies Australia Wide. Some states have certain restrictions on our product types and we have applied these to the products to the best of our knowledge.
State Shipping Laws on Blasters
Please research and follow the advice of your states regulations on Gel Blasters before making a purchase. Unfortunately, we are not liable for any confiscated goods or damages in transport as a result of not heeding these laws.
South Australia Shipping Policy
Gel Blasters are regarded as a Category A paintball firearm. We are unable to ship Gel Blasters at this stage to South Australia. A system is being developed as per SAPOL's requirements that will allow us to sell blasters to South Australia regulations. Other products (Accessories, Clothing etc.) are available to ship to South Australia with no changes to the remaining policy. If you hold a license capable of holding a Category A paintball firearm, please contact info@tacticaledge.com.au and arrangements for custom orders can be made.
Western Australia Shipping Policy
Gel Blasters are classified as a 'prohibited weapon' by the Honourable Paul Papalia on the 3/7/2021. We are unable to ship Gel Blasters to Western Australia at this point in time. We apologise for the inconvenience. All non-gel blaster products will be available for sale as per the rest of our shipping policy.
International Shipping
We do not ship internationally at this stage. We apologise to our international customers and hope to deliver a solution to you soon.
Standard Shipping
Please allow 1-3 business days for handling time and processing of orders. During peak season and sales, we ask for some additional processing time as we catch up with our orders. We reserve the right to exceed these conditions under certain circumstances.
Standard shipping includes all products excluding Oversized and Hazardous goods which will incur a shipping fee depending on the state / territory you reside in.
Standard Shipping Times from Brisbane to;
- Western Australia: 5-6 Business Days
- South Australia: 5-6 Business Days
- New South Wales: 4 Business Days
- Brisbane: 2 Business Days
- Northern Territory: 5-6 Business Days
Hazardous Goods
Purchasing a hazardous product will remove shipping options and promotions and a flat $35 shipping fee will be added. This is due to extra surcharges due to shipping dangerous products. We recommend separate orders for all dangerous goods orders.
• All orders with hazardous products are processed within 2-5 business days.
• Hazardous products orders are only shipped on a stranded delivery service only and are not shipped or delivered on weekends or holidays.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
• All Hazardous Products are unable to be returned via a shipping method and are excluded from our return policy.
• Items are permitted for a in-store return only if the item is returned in a new, unopened and original condition.
Backorders
Please allow 4-6 business days for processing and handling of any backorder products. During peak season and sales, we ask for some additional processing and handling times as we catch up with our orders. We reserve the right to exceed these conditions under certain circumstances.
If there are any issues or longer processing times with the backorder products, you will be contacted by administration.
Oversized Products
Purchasing an oversized product will incur a shipping fee depending on the state / territory you reside in.
The shipping fee will be calculated at the checkout.
Express Shipping
For express post information, please see the shipping information available on Australia Post website.
Tracking
Tracking information should be sent within 24-48 hours of the parcel being processed through our system. If you require more tracking information, please contact us at info@tacticaledge.com.au with your order number and details and we will be happy to help.
Changes to Shipping
Please ensure your shipping information including your delivery address is correct before checkout. We are unable to change delivery address once the order has been processed and sent via Australia Post.
Shipping Liability
Once an order has been dispatched, it is in the hands of Australia Post and we will not be held responsible for any items that go missing. If you require help with locating a missing order, please use Australia's Post missing item page.
