Pick Up in Store Procedure
How to Pick Up In Store
- Shop Online as normal and Checkout
- During delivery options, select Pick Up and select your most convenient pickup location.
- Your order will be placed and a notification will be sent to our store team.
- We will notify you via. E-Mail or SMS when your delivery is ready for pickup.
- Head into your selected store and show identification and your order number.
Frequently Asked Questions
What is Pickup?
- Pickup allows you to shop online and collect your order from one of our retail stores.
- Ensure you select Pick Up as your delivery option at payment.
- Pickup preparation timeframes can vary but are usually within 3-6 hours of payment.
- You will be notified when you order is ready for pickup. Arriving before this notification may result in delays or inability to collect.
My order was confirmed, but I have received a cancellation email saying that an item is out of stock. Why is that?
- Occasionally when our team members are picking your order, an item may be damaged, missing from the shelves or during peak season, may have sold out. We will only discover this as we are picking your order. In this instance you will receive a cancellation email advising you what has changed from your original order. You will be refunded for the item/s we were not able to provide you. We apologize if this happens - please contact us if you have any issues in relation to this.
How do I Pick Up my order?
- When your order is ready for pick up, we will send you an notification and/or an SMS with a unique collection code. Please bring photo ID and this collection code with you when you come to pick up your order.
- Your order will be available for collection at your designated pick up location during their operating business hours.
- If you didn't receive a notification within 24 hours, please contact firstname.lastname@example.org who will assist you further.
What If I can't collect my order? Can I nominate someone else to collect my order?
Family or a close friend can collect your order on your behalf, provided that they have:
- - A copy of your order collection notification
- - The order number
- - Photo ID
- - And are over the age of 18
How Long Do You Hold Pick up Orders?
- Pick up orders will be held up to 7 days from the time you receive your collection code and order number.
- And orders not collected within 7 days will be cancelled and refunded.
Can I pick up all products?
- Yes, at this stage all our products available on our website can be collected through Pick Up at Store.